We stand behind the quality and value of our digital eBooks. If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase.
To be eligible for a refund, the following conditions must be met:
- The purchase must be for a digital eBook (non-physical product).
- The request is made within 30 days of the original purchase date.
- You provide the order number and the email used at checkout.
- You have accessed the material but did not obtain the value or expected result, and wish to cancel.
We reserve the right to decline refund requests in cases of clear abuse, fraud, reselling, or systematic refund behavior.
To request a refund, please contact our support team using the email below:
Email: contato@multigads.com
Include the following information in your message:
- Full name
- Order number or transaction ID
- Email used for the purchase
- Product name (eBook title)
Once your refund request is received, our team will review it and, if approved, the refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
A refund may not be granted in the following cases:
- Requests made after the 30-day guarantee period has ended.
- Suspicion of misuse, sharing, resale, or unauthorized distribution of the content.
- Chargeback opened directly with the bank or provider before contacting our support.
If you have any issues with your purchase, we kindly ask you to contact us first. Unjustified chargebacks may result in the permanent blocking of future purchases and access to our products.